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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gifts 4 Legged Lovers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gifts4leggedlovers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (10)
5 Stars (9) |
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4 Stars (1) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Very nice, I haven't tried it yet.
It's beautiful I just received it, my daughter loves it. You have to have a handle on them, but I'm delighted, they arrived in their time despite the situation right now, thanks to the store
Good finishes. I thought it was something bigger, but it's no problem.
Very nice and I arrive in no time
It's beautiful. I love it! I recommend 100%
It's come in good is tado and very fast. It's very nice. It's for a small bow
Very small.
Nice pin! It's not big enough to wear it with a bow with all the hair, it ends up falling. But for a smaller part if. If you have very smooth hair it will slip. Seller recommended!
Shipped fast and delivered within time. It's a little hard for Me to put it on, but it's a question of pillar the trick. I 've got it loose once so I 've been close to losing it, so I recommend making sure you 've put in enough hair. It looks beautiful. I recommend store and product. En I will be delighted to cont is tar doubts but porfi raise them in English, that I'm kind of defending myself, and the translator's a little bad.
It's very nice but holds little, it is better to hold your hair with normal hairpins is and put is to as decoration.